WHERE INDUSTRY LEADERS DRIVE SHARED SERVICES EXCELLENCE
- 24th & 25th November 2026
- Abu Dhabi, UAE
ABOUT NEXTGEN SHARED SERVICES CONFERENCE & AWARDS
The NextGen Shared Services Conference & Awards – 2nd Edition returns on 24th & 25th November 2026 in Abu Dhabi, UAE, bringing together senior Shared Services, Global Business Services, Finance, HR, Procurement, IT, Transformation and Digital leaders shaping the next generation of enterprise operations.
Following the momentum of the inaugural edition, the 2026 conference moves the conversation beyond traditional shared services transformation. The focus is now on how organizations can build AI-native, intelligent, integrated and value-driven GBS organizations that are capable of continuously adapting to changing business demands.
From AI-powered operations and autonomous workflows to enterprise-wide transformation, talent reinvention, intelligent governance and next-generation operating models, the event will provide a high-level platform to learn, benchmark, challenge conventional thinking and build practical transformation roadmaps.
Hosted in Abu Dhabi, the 2nd edition will connect regional leaders with global perspectives while reflecting the rapidly evolving business, technology and digital transformation landscape across the UAE and wider GCC.
This is where the next generation of Shared Services and GBS leadership comes together.
SPONSORS
MEDIA PARTNERS
SPEAKERS
ERNST & YOUNG
NEXTGEN 1st EDITION HIGHLIGHTS
NextGen Shared Services brings together leading professionals, organizations, and innovators shaping the future of shared services across the Middle East. The platform creates a powerful space for knowledge exchange, meaningful connections, and forward-thinking conversations around operational excellence. With insights from industry leaders and experts, NextGen SS explores how shared services can evolve, embrace innovation, unlock greater efficiency, and create sustainable value for organizations across the region.
Top Sponsors at the 1st Edition
Top Media Partners
Top Speaker Organizations Participated
EVENT OVERVIEW
NextGen Shared Services Conference & Awards 2026 is designed as a strategic meeting point for organizations moving from traditional Shared Services toward intelligent, integrated and enterprise-wide Global Business Services models.
Strategic Conference
A senior-level conference exploring the future of GBS, AI-native operations, intelligent automation, operating models, enterprise transformation and value creation.
Executive Roundtables
Closed-door discussions where senior leaders can openly exchange experiences, challenges and practical approaches without the limitations of traditional conference formats.
Innovation Workshops
Interactive sessions focused on translating emerging technologies and transformation strategies into practical implementation roadmaps.
Solution & Innovation Showcase
A curated environment connecting decision-makers with technology, consulting and transformation partners supporting the next generation of enterprise operations.
NextGen Shared Services Awards
A prestigious platform recognizing organizations and individuals demonstrating measurable transformation, innovation, leadership and operational excellence
THE NEXT CHAPTER STARTS HERE
Be part of the 2nd Edition of NextGen Shared Services.
Discover what’s ahead, explore the key themes and opportunities, and secure your place at the region’s next-generation shared services platform.NEXTGEN INSIGHTS
Market Trends Redefining Shared Services in 2026
AI-Native Operations Accelerate
Generative AI, intelligent agents and automation are moving shared services from task automation toward intelligent, end-to-end operations.
GBS Becomes a Strategic Growth Engine
Global Business Services are evolving beyond cost optimization to drive enterprise value, agility, innovation and business transformation.
From Automation to Autonomy
Organizations are shifting from automating individual processes to building intelligent workflows that can analyze, decide and execute with greater autonomy.
The Future Workforce is Human + AI
Outsourcing, captives, near shoring, and remote work enable resilient operations.
Experience Becomes a Core KPI
Employee, customer and stakeholder experience are increasingly shaping how high-performing Shared Services measure service quality and business impact.
GCC Emerging as a Key Hub
The UAE and wider GCC are strengthening their position as destinations for regional hubs, digital operations, advanced technology and next-generation business services.
EVENT OBJECTIVES
Redefine Value
Scale Intelligent Operations
BENCHMARK PERFORMANCE
REINVENT THE WORKFORCE
BUILD RESILIENT OPERATING MODELS
Connect the Ecosystem
TURN STRATEGY INTO ACTION
RECOGNIZE EXCELLENCE
READY FOR THE NEXT GENERATION?
The 2nd Edition of NextGen Shared Services is coming.
Get a closer look at what’s in store and take the next step towards being part of the conversation shaping the future of Shared Services.
KEY EVENT THEMES
The AI-Native GBS
From Automation To Autonomy
The New GBS Operating Model
Human + AI Workforce
Experience-LED Shared Services
Data as the New Operating System
Resilient & Responsible GBS
The GCC Transformation HUB
WHY SHOULD YOU ATTEND
- Benchmark with top GCC & global shared services leaders
Compare performance, processes, and strategies with industry-leading organizations.
- Upskill teams and future
Proof your workforce - Access frameworks and best practices to build digital-ready, high-performing teams.
- Discover AI, automation, cloud, and next-gen innovations
Explore the latest technologies transforming SSCs and GBS operations.
- Network with executives, thought leaders, and solution providers
Connect, share ideas, and forge partnerships with industry influencers.
- Learn actionable strategies to optimize and scale operations
Gain practical insights to enhance efficiency, agility, and enterprise value.
- Celebrate and learn from award winning organizations
Draw inspiration from leaders setting benchmarks in innovation and excellence.
WHO SHOULD ATTEND
CEO, CIO, CFO, COO, Chief Shared Service Officer, EVP Shared Services, Shared Services Senior Director, SVP, Global Business Services, Digital Transformation Expert.
Banking, Finance & Investment
Construction & Infrastructure
Defense
Education
Energy & Utilities
Federal / Local Government
Healthcare
Logistics & Supply Chain
Manufacturing
Oil and Gas
Retail
Technology
Telecommunication
